From experience, we know that customers can have many questions when they make a reservation.
We have created a comprehensive list of frequently asked questions (FAQ) to help you.
Please take some time to read it carefully.
If you would like to cancel or amend your booking you can do it directly online by using My Booking (Login).


Important: How do I cancel or change my reservation?
Please log on to My Booking using one of the two following methods: 1) Click on the cancellation/change link provided in your confirmation email, this will take you to your My Booking page. or 2) Click on My Booking on the home page and enter your booking number and the pin number provided when you completed your reservation. On your My Booking page, select My Booking Self Service. Click on change to modify a room or click cancel to cancel the room. Hotel cancellation fees may apply.